Shipping & Delivery Policy
We currently ship within the UK only.
Processing time
Orders are normally processed and dispatched within 1–2 working days after payment has been received.
Delivery
We aim to send orders using Royal Mail Tracked 48 whenever possible.
Royal Mail Tracked 48 aims to deliver within 2–3 working days, although delivery can occasionally take longer depending on the destination, weekends, bank holidays or circumstances outside our control. We therefore recommend allowing up to 5 working days for delivery.
All orders are sent with tracking whenever possible, and tracking information will be provided once your order has been dispatched.
Delivery charges
The delivery charge shown at checkout applies to your order. Delivery charges may vary depending on the size and weight of the item.
Delays and lost packages
If your order is delayed, please contact us and we will be happy to help.
If tracking shows that a parcel has not been delivered or appears to be lost, we will contact Royal Mail and work with the carrier to investigate the issue and determine the appropriate next steps.
We cannot guarantee delivery dates, as delivery times are controlled by the carrier once an order has been dispatched.
Delivery address
Please make sure that your delivery address is correct before placing your order. FLIP_BOX cannot be responsible for delays or failed delivery caused by an incorrect or incomplete address provided by the customer.
UK delivery only
At this time, FLIP_BOX does not offer international shipping.
We may update our shipping options in the future as our store grows.