Returns & Refunds Policy
We want you to be happy with your purchase. Please read the product description, photographs and measurements carefully before placing your order, especially when purchasing display products where size and dimensions are important.
Change of mind
For standard products purchased online, you may request a return within 14 days of receiving your order.
Please contact FLIP_BOX before sending anything back. We will provide the return instructions.
Returned items must be unused and in their original condition, with all original packaging where applicable. The customer is responsible for the direct cost of returning an item when the return is due to a change of mind.
If an item has been used, damaged or handled beyond what is reasonably necessary to inspect the item, we may make a reasonable deduction from the refund to reflect any loss in value, where permitted by law.
Please check all product measurements and specifications before ordering. If an item matches the description and stated measurements but is smaller, larger or otherwise different from what you expected, this does not mean that the item was incorrectly described. Any return in this situation will be treated as a change-of-mind return.
Damaged or faulty items
If your order arrives damaged, faulty or does not match the description, please contact us as soon as possible and provide photographs of the item and packaging where appropriate.
We will review the issue and work with you to find an appropriate solution, which may include a replacement, repair or refund depending on the circumstances and your legal rights.
Please do not return a damaged or faulty item before contacting us, as we may need photographs or other information to investigate the issue.
Incorrect or incomplete information
Customers are responsible for checking the product description, measurements and other specifications before ordering.
If you have any questions about the size, compatibility or features of a product, please contact us before purchasing and we will be happy to help.
Custom or personalised products
Custom-made or personalised products may not be eligible for cancellation or return where the law provides an exception for such products.
If you are unsure whether a product is custom or personalised, please contact us before placing your order.
Refunds
Once an approved return has been received and inspected, refunds will be processed in accordance with applicable UK consumer law.
Where a customer exercises their legal right to cancel an online order, the refund will be made using the original payment method. Standard delivery charges will be refunded where required by law.
Please contact us first
If there is any problem with your order, please contact FLIP_BOX before taking further action. We will always do our best to resolve problems quickly and fairly.