Privacy policy

Last updated: 18 August 2026

At FLIP_BOX, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and how we protect it when you use our website or place an order with us.

Information We Collect

When you place an order or contact us, we may collect:

* Your name

* Email address

* Shipping and billing address

* Telephone number, where provided

* Details of your order and purchase history

* Any information you provide when contacting us about an order or our products

We do not collect or store your full payment card details. Payments are processed securely by the payment provider available at checkout.

How We Use Your Information

We use your personal information only where necessary to:

* Process and fulfil your order

* Arrange delivery of your order

* Send order confirmations and delivery-related information

* Contact you about your order or respond to enquiries

* Provide customer support

* Prevent fraud and protect the security of our shop

* Keep appropriate business, accounting and tax records

* Comply with our legal and regulatory obligations

We do not sell, rent or trade your personal information.

We do not add customers to marketing or mailing lists unless they have specifically chosen to receive marketing communications.

Who We Share Your Information With

We only share personal information where it is necessary to provide our services or meet our legal obligations.

This may include:

* Big Cartel, which provides the platform used to operate our online shop

* Payment service providers, to securely process your payment

* Royal Mail or other delivery providers, where necessary to deliver your order

* Other service providers where this is necessary to operate our shop or fulfil your order

* Authorities or other organisations where we are legally required to provide information

We only provide third parties with the information reasonably necessary for them to provide their service.

Payment Information

Your payment is processed securely by the payment provider selected at checkout. FLIP_BOX does not store your full debit or credit card details.

How Long We Keep Your Information

We keep order and transaction information for as long as reasonably necessary to fulfil our legal, accounting and tax obligations and to deal with any potential disputes.

Other personal information is retained only for as long as necessary for the purpose for which it was collected.

Your Privacy Rights

Depending on the circumstances and applicable law, you may have the right to:

* Request access to the personal information we hold about you

* Ask us to correct inaccurate information

* Ask us to delete your personal information where there is no legal reason for us to retain it

* Ask us to restrict how your information is used

* Object to certain uses of your information

* Request a copy of your personal information

To exercise your rights or ask any privacy-related question, please contact us using the contact details provided on our website.

Cookies and Website Data

Our website may use cookies and similar technologies that are necessary for the operation and security of the shop and may also use technologies provided by Big Cartel or other service providers.

These technologies may collect limited technical information, such as browser or device information, IP address and information about how the website is used.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact FLIP_BOX through the contact details provided on our website.